We strive to provide a smooth and reliable shopping experience for every customer. Please review our refund and returns policy before placing your order.

Order Cancellations

If your order has not yet been processed or shipped, you may request a full refund. Once an order has been shipped, it cannot be cancelled.

Returns

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges, including unopened items. All sales are considered final once your order has shipped.

Lost or Missing Shipments

If your package is lost in transit, please contact us as soon as possible. We will work with you and the shipping carrier to investigate the issue and determine an appropriate resolution on a case-by-case basis.

If the carrier’s tracking information confirms that the package was successfully delivered to the address provided at checkout, we are unable to issue a refund. We can, however, assist you in filing a claim or contacting the carrier when appropriate.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order. We are not responsible for orders shipped to an incorrect address entered during checkout.

Refused or Returned Deliveries

Orders that are refused by the recipient or returned by the carrier are generally not eligible for a refund. In situations where the return was caused by circumstances outside the customer’s reasonable control, we will review the case and may offer a reshipment at our discretion.

Our Commitment

We are committed to processing and shipping orders promptly, securely, and discreetly. If an issue arises with your order, we’ll make every reasonable effort to find a fair and practical solution.

Contact Us

If you have any questions about this policy or need assistance with your order, please contact our customer support team at support@ridethetide.com.